Virtual Customer Service Training Session!

Defining students as our customers is a relatively new concept to higher education. An influx of resources available to students and parents that allow them to compare colleges, has left institutions with a difficult task of staying ahead of the competition and retaining their student population. Students have higher return on investment expectations more than ever before.

In this interactive workshop we are going to define who our customers are, learn market trends and statistics supporting why we should care and develop a core understanding of good customer service best practices.

This customer service training is best fit for front line employees and their supervisors but could be beneficial to faculty or interdepartmental communications as well.

Join host Mattie Haney, Registrar, Morgan Community College for a great session! Contact [email protected] for Zoom login details.